Personal information is defined as data that can be used to identify or contact a single person.
Here are some examples of the types of personal information FluentWorlds may collect and how we may use it:
What personal information we collect
When you create an FluentWorlds’account, purchase a product, download a software update, register for a class, connect to our services, contact us, or participate in an online survey, we may collect a variety of information, including your name, birthdate, mailing address, phone number, email address, contact preferences, device identifiers, IP address, and location information.
When you share your content with family and friends using FluentWorlds products, or invite others to participate in FluentWorlds services or forums, FluentWorlds may collect the information you provide about those people such as name, mailing address, email address, and phone number. FluentWorlds will use such information to fulfill your requests, provide the relevant product or service, or for anti-fraud purposes.
In certain jurisdictions, we may ask for a government issued ID in limited circumstances including managing services, or as required by law.
How we use your personal information
The personal information we collect allows us to keep you posted on FluentWorlds’ latest product announcements, software updates, and upcoming events. If you don’t want to be on our mailing list, you can opt out anytime by updating your preferences.
We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content and advertising, and for loss prevention and anti-fraud purposes. We may also use your personal information for account and network security purposes, including in order to protect our services for the benefit of all our users. Where we use your information for anti-fraud purposes it arises from the conduct of an online transaction with us. We limit our uses of data for anti-fraud purposes to those which are strictly necessary and within our assessed legitimate interests to protect our customers and our services. For certain online transactions we mayuse thirdparty vendors, so you should review their privacy policies.
We may use your personal information, including date of birth, to verify identity, assist with identification of users, and to determine appropriate services. For example, we may use date of birth to determine the age of FluentWorlds’account holders.
From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with FluentWorlds, you may not opt out of receiving these communications.
We may also use personal information for internal purposes such as auditing, data analysis, and research to improve FluentWorlds’ products, services, and customer communications.
Source(s) of your personal information when they are not collected from you
We may have received your personal information from other persons if that person has shared their content with you using FluentWorlds’ products, or invited you to participate in FluentWorlds’ services or forums. We may also validate the information provided by you when creating a FluentWorlds’account for security and fraud prevention purposes.
In the event of that FluentWorldscollects or uses data for research and development purposes, the Companywill not use datasets that contain images, voices, or other data that could be associated with an identifiable person. When using such datasets for research and development, we do not attempt to re-identify individuals who may appear therein.
Collection and Use of Non-Personal Information
Certain data we collect is collected in a form that does not, on its own, permit direct association with any specific individual; this is how we define non-personal information. We may collect, use, transfer, and disclose non-personal information for any purpose. If we combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.
The following are some examples of non-personal information that we collect and how we may use it:
We may collect information such as language, occupation, zip code, area code, unique device identifier, referrer URL, location, and the time zone where an FluentWorlds product is used so that we can better understand customer behavior and improve our products, services, and advertising.
We may collect and store details of how you use our application. This information may be used to improve our services. Except in limited instances, such information will not be associated with your IP address.
Cookies and Other Technologies
If you want to disable cookies, you may do so in your web browser. However, please note that certain features of the FluentWorlds’ website and/or applications will not be available once cookies are disabled.
As is true of most internet-basedapplications or services (including web-based services), we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data.We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole. FluentWorlds may use this information in our marketing and advertising services.
In some of our email messages, especially in association with FluentWorlds Academy (“FWA”),we use a “click-through URL” linked to content on the FluentWorlds’ website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.
Occasionally we us pixel tags, especially in association with FWA,to enable us to send email messages in a format that customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.
Disclosure to Third Parties
At times FluentWorlds may make certain personal information available to strategic partners that work with FluentWorlds to provide products and services, or that help FluentWorlds market to customers. Personal information will only be shared by FluentWorlds to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.
FluentWorlds shares personal information with companies who provide services such as payment processing, marketing to customers, information processing, fulfilling customer orders, managing and enhancing customer data, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information.
By law, legal process, litigation, and/or requests from public and governmental authorities, within or outside your country of residence,it may be necessary for FluentWorlds to disclose your personal information. If we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate,we may also disclose information about you.
Protection of Personal Information
FluentWorlds takes the security of your personal information seriously. FluentWorlds protect your personal information during transit using encryption (this may include Transport Layer Security (TLS) technology).In the event FluentWorlds elects to store your personal information, suchinformation is stored on secure company database servers.For the most up-to-date information on this issue, you may email us at email@example.com.
When you post on aFluentWorlds’ forum, chat room (including an FWA chat room), or social networking service, the personal information and content you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to share or submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.
If you or anyone else logs on to a device that is owned by a third party, any information may be downloaded on to that third party device thereby disclosing any such shared information.
Retention of Personal Information
Accurate Personal Information and Access toPersonal Information
You can and should help ensure that your contact information and preferences are accurate, complete, and up-to-date.
For personal information we hold, other than your contact information and preferences, we will provide you with access to the personal information for the purpose of requesting that we correct data if it is inaccurate or delete the data if FluentWorlds is not required to retain it by law or for legitimate business purposes, if you request it.We reserve the rightto decline to process requests that are frivolous or vexatious, that jeopardize the privacy of others, are extremely impractical,or are not otherwise required by local law. We may also decline aspects of deletion or access requests if we believe doing so would undermine our legitimate use of data for anti-fraud and security purposes as described earlier.
In order to make a request for access to personal information (to provide you with access to the personal information for the purpose of requesting that we correct data if it is inaccurate or delete the data if FluentWorlds is not required to retain it by law or for legitimate business purposes), a request must be made directly to firstname.lastname@example.org.
We strive the take extra precautions to protect the privacy and safety of children. We support the Children’s Online Privacy Protection Act (“COPPA”), and our goal is to minimize the information gathered about children under 13. To that end, children under the age of 16 are not permitted to create their own FluentWorlds’account, unless their parent or legal guardian provides consent.
Subject to anylegal exception(s), if we learn that we have collected the personal information of a child under 13, or equivalent minimum age depending on jurisdiction, we will take steps to delete the information as soon as possible.
If at any time a parent needs to access, correct, or delete data associated with their child’s FluentWorlds’account, they may contact us and a request may be made directly email@example.com.
Notwithstanding the foregoing Children’s Privacy terms, the FluentWorlds’ website is controlled and operated from the United States and is not intended to be subject to the laws or jurisdiction of any state, country, or territory other than that of the United States.
Third Party Sites and Services
FluentWorlds’ websites, products, applications, and services may contain links to third-party websites, products, or services. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.
Our Companywide Commitment to Your Privacy
To make sure your personal information is secure, we communicate our privacy guidelines to FluentWorlds’ employees, independent contractors, and affiliated companies, and strictly enforce privacy safeguards within the company.
Virtual Immersive Educational Worlds, Inc.,3317 N. Cottonwood Ln.,Provo, Utah, USA, 84604
Copyright © 2018 Virtual Immersive Educational Worlds, Inc. All rights reserved.
Thank you for shopping with Virtual Immersive Educational Worlds, Inc., dba FluentWorlds (hereinafter “FluentWorlds” or “Company”). We hope you have a rewarding experience using our products.
The FluentWorlds’ website sells products to end-user customers only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale.
Prices for products on the FluentWorlds’ website are shown in U.S. dollars. If you are paying for your order with an international Visa, MasterCard, or American Express credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.
FluentWorlds reserves the right to change prices for products displayed at/on the FluentWorlds’website at any time, and to correct pricing errors that may inadvertently occur.
Once we receive your online order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify FluentWorlds’ acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. FluentWorlds reserves the right at any time after receiving your order to accept or decline your order for any reason. If FluentWorlds cancels an order after you have already been billed, FluentWorlds will refund the billed amount. In short, FluentWorlds may, in its sole discretion, refuse or cancel any order and limit order quantity. FluentWorlds may also require additional information prior to accepting or processing any order.
Since the actual delivery of your order can be impacted by events beyond FluentWorlds’ control, FluentWorlds cannot be held liable for untimely deliveries. We will, however, work with you to ensure a smooth delivery.
At our core, we believe you will be excited about the products you purchase from FluentWorlds. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the below terms and conditions related to product refunds.
Any FluentWorlds’ products or services purchased from the iTunes Store or the Google Play Store are subject to the refund policies of the iTunes Store or the Android Store, as the case may be.
Finally, making modifications to the software violates the software license agreement. Should you be unable to use your products due to any software modification, its warranty, if any, will be void.
Virtual Immersive Educational Worlds, Inc., dba FluentWorlds (hereinafter “FluentWorlds” or “Company”)defines “spam” as unauthorized contactof people with unwanted content,messages, or requests in a digital or electronic medium.
Ambassadors must comply with all laws regarding the sending of email messages, including the CAN-SPAM Act of 2003, and it is an Ambassador’s duty to becomeand remain informed about the requirements of these laws.The law makes clear that even if one hires another company to handle his/her/its email marketing, one can’t contract away ones legal responsibility to comply with the law.
Despite its name, the CAN-SPAM Act doesn’t apply just to bulk email. It covers all commercial messages, which the law defines as “any electronic mail message the primary purpose of which is the commercial advertisement or promotion of a commercial product or service,” including email that promotes content on commercial websites. The law makes no exception for business-to-business email. That means all email – for example, a message to former customers announcing a new product line – must comply with the law.In short, the CAN-SPAM Act, a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have you stop emailing them, and spells out tough penalties for violations.
Ambassadors are prohibited from sending unsolicited email regarding their website, or Ambassador Account, to individuals who have not specifically requested information regarding the Company’s business opportunity or products.In the event an individual who has formerly agreed to receive email information concerning the business opportunity and/or products laterrequests that you cease sending the individual email, you must honor this request immediately.
Here are some rules regarding spam. Ask yourself, do I use email in my business? If the answer is yes:
(1) Don’t use false or misleading header information. Your “From,” “To,” “Reply-To,” and routing information – including the originating domain name and email address – must be accurate and identify the person or business who initiated the message.
(2) Don’t use deceptive subject lines. The subject line must accurately reflect the content of the message.
(3) Identify the message as an ad. The law gives you a lot of leeway in how to do this, but you must disclose clearly and conspicuously that your message is an advertisement.
(4) Tell recipients where you’re located. Your message must include your valid physical postal address. This can be your current street address, a post office box you’ve registered with the U.S. Postal Service, or a private mailbox you’ve registered with a commercial mail receiving agency established under Postal Service regulations.
(5) Tell recipients how to opt out of receiving future email from you. Your message must include a clear and conspicuous explanation of how the recipient can opt out of getting email from you in the future. For example, you could create a menu to allow a recipient to opt out of certain types of messages, but you must include the option to stop all commercial messages from you.
(6) Honor opt-out requests promptly. Any opt-out mechanism you offer must be able to process opt-out requests for at least 30 days after you send your message. You must honor a recipient’s opt-out request within 10 business days. You can’t charge a fee, require the recipient to give you any personally identifying information beyond an email address, or make the recipient take any step other than sending a reply email or visiting a single page on an Internet website as a condition for honoring an opt-out request. Once people have told you they don’t want to receive more messages from you, you can’t sell or transfer their email addresses, even in the form of a mailing list. The only exception is that you may transfer the addresses to a company you’ve hired to help you comply with the CAN-SPAM Act.
In the event you the Ambassador have further questions, you can consult resources on the Internet. For example, you can review U.S. law resources at the U.S. Federal Trade Commission website at www.ftc.gov. In addition, you can ask questions of FluentWorlds at firstname.lastname@example.org.